Last updated: July 2026

At Maison Lyssa LTD (“Maison Lyssa”, “we”, “our” or “us”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use and protect your personal data when you visit our website, place an order, subscribe to our marketing emails or otherwise interact with us.

1. Who We Are

Maison Lyssa LTD is the data controller responsible for your personal information.

Company Name: Maison Lyssa LTD

Registered Address: Unit 3, Morris Park, 37 Rosyth Road, Glasgow, G5 0YE, United Kingdom

Email: contact@maisonlyssa.com

2. Information We Collect

We may collect the following information when you use our website:

Your name

Billing and delivery address

Email address

Telephone number

Payment and order information

Purchase history

IP address

Device and browser information

Information collected through cookies and analytics

Marketing preferences

3. How We Use Your Information

We use your personal information to:

Process and deliver your orders

Process payments securely

Provide customer support

Communicate with you about your order

Manage returns and refunds

Improve our website and customer experience

Detect and prevent fraud

Send marketing communications where you have given your consent

Comply with our legal obligations

4. Marketing

If you choose to subscribe to our mailing list, we may send you updates about new collections, exclusive launches, promotions and special offers.

You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us at contact@maisonlyssa.com.

We will never sell your personal information to third parties.

5. Payments

Payments made on our website are processed securely through Shopify and our authorised payment providers. We do not store your full payment card details.

Please note that payment providers process your information in accordance with their own privacy policies.

6. Sharing Your Information

We only share your information where necessary to operate our business.

This may include:

Shopify (our ecommerce platform)

Payment providers

Delivery and courier companies

Marketing providers (such as email marketing platforms)

Website analytics providers

Professional advisers where required

Government authorities where legally required

All third-party providers are expected to protect your information appropriately.

7. Cookies

Our website uses cookies and similar technologies to provide the best shopping experience.

Cookies help us to:

Keep your shopping basket active

Remember your preferences

Improve website performance

Understand how visitors use our website

Measure marketing performance

Where required by law, you will be asked to consent to non-essential cookies before they are used.

8. How Long We Keep Your Information

We only retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and tax requirements.

9. Your Rights

Under UK data protection law, you have the right to:

Request access to your personal data

Request correction of inaccurate information

Request deletion of your personal data where appropriate

Object to certain processing

Request restriction of processing

Request transfer of your personal data

Withdraw your marketing consent at any time

To exercise any of these rights, please contact us using the details above.

10. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration or loss.

Although we take security seriously, no method of internet transmission is completely secure.

11. Third-Party Websites

Our website may contain links to third-party websites or social media platforms. We are not responsible for their privacy practices and recommend reading their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the updated revision date.

13. Contact Us

If you have any questions about this Privacy Policy or how we use your personal information, please contact us:

Maison Lyssa LTD

Unit 3, Morris Park

37 Rosyth Road

Glasgow

G5 0YE

United Kingdom

Email: contact@maisonlyssa.com

If you remain unhappy with how your information has been handled, you have the right to make a complaint to the UK Information Commissioner’s Office (ICO).